There are various ways of how work in sales and customer service may be performed. Some employees work directly with customers, while others contact them by phone. Regardless of the form of contact, this kind of work involves a lot of stress: interpersonal relationships, negative emotions, changing deadlines or customer expectations may lead to tension build-up. Moreover, changes related to the coronavirus pandemic make everyday work even more difficult, involving additional stress and the need to adapt to new conditions.
Sales and customer service employees sometimes work on the go, moving between customers. Therefore, they are at risk of additional health problems. Moreover, sales employees are also exposed to factors similar to those faced by people working in an office or on a remote basis: dry air, computer screen radiation or easy spread of infections due to the large number of people in confined spaces.
Employees from this group are exposed to daily stress. The need to achieve sales results is an additional source of anxiety with which they are unable to cope. It is a good idea to provide them not only with the support of a psychologist, but also equip them with tools that will allow them to manage the stress on their own. Webinars help learn popular techniques to reduce stress, while short individual phone consultations with a specialist are perfect to instil the awareness of mental hygiene into employees.
In addition to the above-presented initiatives and stress management by means of available methods and techniques, sports also play an important role in preventing depression and mood disorders, and in relieving stress. Providing support to employees in this respect, for example by financing access to an online training platform and enabling them to use a benefit platform, will contribute to reducing rotation (high rotation is typical for the customer service industry) and to increasing employee engagement.
Work in a shop may involve manual handling of loads, many hours of standing and performing monotonous, repetitive activities, like folding clothes, stacking goods on shelves or operating a cash register. All these specific aspects of salespeople’s work considerably affect their backs, joints and musculoskeletal systems.
In order to prevent pain in these areas and reduce the risk of long-term health problems, it is worth ensuring the ergonomic way of work among the sales and customer service employees in good time. A remote ergonomic audit will eliminate employees’ bad habits, help ensure additional and relevant equipment to workstations and, therefore, will reduce the risk of pain and related sick leaves. The audit may be complemented in the form of training: whether you want to train your employees directly or ensure additional skills for professionals, we will choose the right remote training based on your needs.
Limited physical activity accompanied by a poor diet increases the risk of obesity. A healthy dose of exercises that employees can choose and plan for themselves prevents excessive body mass and has a positive impact on the mental balance. You can also think of expanding your non-pay benefits by offering access to an online training platform that enables employees to participate in physical activities in groups.
Some of the employees will also be more than happy to consult a dietician by phone or take part in a webinar during which they will learn how to prepare healthy meals or do well-thought-out shopping.